Track My Package

You can check the status of your order at any time from your account.

• Go to Order History and open your order to see its current status.
• You’ll also receive email updates as your order is processed and dispatched.

Note: There’s no live carrier tracking (e.g. a Royal Mail/DPD tracking-number lookup) wired up yet — this page currently points customers to order status in My Account instead. Worth revisiting once real couriers and a tracking integration are in place.

If your order hasn’t arrived when expected, contact us at info@getonnex.com and we’ll look into it.