Shipping & Delivery

We aim to get your ONNEX order to you quickly and discreetly, in plain packaging with no branding on the outside.

Delivery Costs

• Free UK standard delivery on all orders over £20.
• A standard delivery charge applies to orders under £20 (amount to be confirmed).

Delivery Times

Orders are typically dispatched within 1–2 business days and delivered within a few working days across the UK. Delivery times do not apply on bank holidays, and remote areas may take a little longer.

Note: The exact courier(s), warehouse/dispatch location, and cut-off times aren’t confirmed yet — this page currently describes general expectations rather than a verified delivery promise. Please share your real logistics details so we can make this page accurate.

Discreet Packaging

Every order ships in plain, unbranded packaging — there is no indication of the contents on the outside of the parcel.

Tracking Your Order

Once your order has shipped, you can check its status any time on our Track My Package page or in your Order History.

Frequently Asked Questions

• When will my order be dispatched?
• How do I track my delivery?
• Can you ship my order outside the UK?