{"id":265,"date":"2026-09-12T08:36:59","date_gmt":"2026-09-12T08:36:59","guid":{"rendered":"https:\/\/getonnex.com\/uk\/terms-conditions\/"},"modified":"2026-09-27T19:10:18","modified_gmt":"2026-09-27T19:10:18","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/getonnex.com\/uk\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Terms &#038; Conditions<\/h1><p class=\"wp-block-paragraph\" style=\"background-color:#fff3cd;border:1px solid #ffe69c;padding:12px 16px;\"><strong>Note:<\/strong> This is a starting template, not a finished legal document. It uses placeholder company details and general UK e-commerce practice as a structure to build from &mdash; please have it reviewed (and the bracketed details filled in) by a solicitor before relying on it, especially given nicotine products carry extra age-restriction and advertising rules.<\/p><h2 class=\"wp-block-heading\">General<\/h2><p class=\"wp-block-paragraph\">Full Spectrum O\/M LTD, trading as ONNEX, a company registered in England and Wales with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom (&ldquo;ONNEX&rdquo;, &ldquo;we&rdquo;, &ldquo;us&rdquo;), operates the website getonnex.com\/uk (&ldquo;the Website&rdquo;). These terms and conditions (&ldquo;Terms&rdquo;) apply to every order placed on the Website.<\/p><p class=\"wp-block-paragraph\">By placing an order, you confirm you have read, understood, and agree to these Terms, and to our <a href=\"\/uk\/privacy-policy\/\">Privacy Policy<\/a>. We may update these Terms from time to time; changes apply from the date they are published.<\/p><h2 class=\"wp-block-heading\">Age Restriction<\/h2><p class=\"wp-block-paragraph\">Our products are intended for adults only. You must be at least 18 years old to place an order, and age verification is required before your order is processed. Orders that cannot be age-verified will be cancelled and refunded.<\/p><h2 class=\"wp-block-heading\">Orders &#038; Contract<\/h2><p class=\"wp-block-paragraph\">Your order is an offer to buy; a contract is formed once we confirm your order by email. We reserve the right to decline or cancel an order, including where we suspect misuse, fraud, or that an order is not for personal use.<\/p><h2 class=\"wp-block-heading\">Pricing &#038; Payment<\/h2><p class=\"wp-block-paragraph\">All prices are shown in GBP (&pound;) and include VAT where applicable. Delivery charges (if any) are shown at checkout before you complete your order.<\/p><h2 class=\"wp-block-heading\">Delivery<\/h2><p class=\"wp-block-paragraph\">See our <a href=\"\/uk\/shipping-delivery\/\">Shipping &amp; Delivery<\/a> page for current delivery options and timeframes.<\/p><h2 class=\"wp-block-heading\">Your Right to Cancel (Returns)<\/h2><p class=\"wp-block-paragraph\">Under the Consumer Contracts Regulations, you may have the right to cancel most orders within 14 days of receipt for a refund, subject to the product being unopened and in a resaleable condition. For health, hygiene and legal reasons, this may not apply to opened nicotine pouch products &mdash; [to confirm and set out our exact returns policy here].<\/p><h2 class=\"wp-block-heading\">Faulty or Damaged Items<\/h2><p class=\"wp-block-paragraph\">If your order arrives damaged or faulty, please contact <a href=\"mailto:info@getonnex.com\">info@getonnex.com<\/a> and we will arrange a replacement or refund.<\/p><h2 class=\"wp-block-heading\">Product Information<\/h2><p class=\"wp-block-paragraph\">We try to ensure all product descriptions, images, and pricing on the Website are accurate, but errors may occasionally occur. Nicotine is an addictive substance; our products are intended for existing adult nicotine or tobacco users.<\/p><h2 class=\"wp-block-heading\">Liability<\/h2><p class=\"wp-block-paragraph\">Nothing in these Terms limits our liability where it would be unlawful to do so (for example, for death or personal injury caused by negligence, or fraud). [Further liability wording to be added with legal advice.]<\/p><h2 class=\"wp-block-heading\">Governing Law<\/h2><p class=\"wp-block-paragraph\"> These Terms are governed by the laws of England and Wales.<\/p><h2 class=\"wp-block-heading\">Contact<\/h2><p class=\"wp-block-paragraph\">Questions about these Terms can be sent to <a href=\"mailto:info@getonnex.com\">info@getonnex.com<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Terms &#038; Conditions Note: This is a starting template, not a finished legal document. It uses placeholder company details and general UK e-commerce practice as a structure to build from &mdash; please have it reviewed (and the bracketed details filled in) by a solicitor before relying on it, especially given nicotine products carry extra age-restriction [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-265","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":8,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":524,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/265\/revisions\/524"}],"wp:attachment":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/media?parent=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}