{"id":249,"date":"2026-09-12T08:33:21","date_gmt":"2026-09-12T08:33:21","guid":{"rendered":"https:\/\/getonnex.com\/uk\/customer-service\/"},"modified":"2026-09-27T15:58:22","modified_gmt":"2026-09-27T15:58:22","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/getonnex.com\/uk\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Customer Service<\/h1><p class=\"wp-block-paragraph\">We&#8217;re here to help with anything related to your ONNEX order &mdash; from questions before you buy to support after your pouches arrive.<\/p><h2 class=\"wp-block-heading\">Get in Touch<\/h2><ul class=\"wp-block-list\"><li>Email: <a href=\"mailto:info@getonnex.com\">info@getonnex.com<\/a> &mdash; we aim to reply within 1&ndash;2 business days.<\/li><\/ul><p class=\"wp-block-paragraph\" style=\"background-color:#fff3cd;border:1px solid #ffe69c;padding:12px 16px;\"><strong>Note:<\/strong> Phone number and response times shown here are placeholders inherited from the site setup &mdash; please confirm your real support hours and preferred contact number so we can update this.<\/p><h2 class=\"wp-block-heading\">Popular Help Topics<\/h2><ul class=\"wp-block-list\"><li><a href=\"\/uk\/elm-faq\/\">Frequently Asked Questions<\/a><\/li><li><a href=\"\/uk\/shipping-delivery\/\">Shipping &amp; Delivery<\/a><\/li><li><a href=\"\/uk\/track-my-package\/\">Track My Package<\/a><\/li><li><a href=\"\/uk\/terms-conditions\/\">Terms &amp; Conditions<\/a><\/li><li><a href=\"\/uk\/privacy-policy\/\">Privacy Policy<\/a><\/li><\/ul><h2 class=\"wp-block-heading\">Before You Contact Us<\/h2><p class=\"wp-block-paragraph\">Many questions about orders, delivery, and returns are answered in our <a href=\"\/uk\/elm-faq\/\">FAQ<\/a>. If you can&rsquo;t find what you need there, our team is happy to help directly.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customer Service We&#8217;re here to help with anything related to your ONNEX order &mdash; from questions before you buy to support after your pouches arrive. Get in Touch Email: info@getonnex.com &mdash; we aim to reply within 1&ndash;2 business days. Note: Phone number and response times shown here are placeholders inherited from the site setup &mdash; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-249","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/comments?post=249"}],"version-history":[{"count":8,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/249\/revisions"}],"predecessor-version":[{"id":523,"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/pages\/249\/revisions\/523"}],"wp:attachment":[{"href":"https:\/\/getonnex.com\/uk\/wp-json\/wp\/v2\/media?parent=249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}